Setiawan, H.B. and Rosari, R. 2025. From Bureaucracy to Expertise: Empowering Knowledge Workers in Public Service (The Case of the Directorate General of Customs and Excise). Jurnal Borneo Administrator. 21, 1 (Apr. 2025), 1–16. DOI:https://doi.org/10.24258/jba.v21i1.1530.