ZAKIYAH, Said. PENGARUH KEBIJAKAN MENPAN TERHADAP KINERJA PELAYANAN PUBLIK. Jurnal Borneo Administrator, [S. l.], v. 3, n. 3, 2014. DOI: 10.24258/jba.v3i3.120. Disponível em: https://jba.lan.go.id/article/view/120. Acesso em: 26 jul. 2026.