TEGUH HENRY PRAYITNO, Witra Apdhi Yohanitas dan. PENGELOLAAN PENGADUAN MASYARAKAT KOTA BEKASI (BEKASI CITY PUBLIC COMPLAINTS MANAGEMENT ). Jurnal Borneo Administrator, [S. l.], v. 10, n. 3, 2015. DOI: 10.24258/jba.v10i3.180. Disponível em: https://jba.lan.go.id/article/view/180. Acesso em: 27 may. 2026.