SITORUS, Monang. PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY DAN TANGIBLES TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS KANTOR PELAYANAN TERPADU KOTA DUMAI). Jurnal Borneo Administrator, [S. l.], v. 5, n. 1, 2014. DOI: 10.24258/jba.v5i1.40. Disponível em: https://jba.lan.go.id/article/view/40. Acesso em: 14 aug. 2026.