RAHMAN, Abdul. MENGUKUR KEPUASAN PELAYANAN PUBLIK INSTITUSI PEMERINTAH: STUDI KASUS PADA BUMN PT. JAMSOSTEK (PERSERO). Jurnal Borneo Administrator, [S. l.], v. 5, n. 3, 2014. DOI: 10.24258/jba.v5i3.47. Disponível em: https://jba.lan.go.id/article/view/47. Acesso em: 14 aug. 2026.