Setiawan, Hendra Bagus, and Reni Rosari. “From Bureaucracy to Expertise: Empowering Knowledge Workers in Public Service (The Case of the Directorate General of Customs and Excise)”. Jurnal Borneo Administrator, vol. 21, no. 1, Apr. 2025, pp. 1-16, doi:10.24258/jba.v21i1.1530.