Teguh Henry Prayitno, Witra Apdhi Yohanitas dan. “PENGELOLAAN PENGADUAN MASYARAKAT KOTA BEKASI (BEKASI CITY PUBLIC COMPLAINTS MANAGEMENT )”. Jurnal Borneo Administrator 10, no. 3 (April 25, 2015). Accessed May 8, 2026. https://jba.lan.go.id/article/view/180.