Sitorus M. PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY DAN TANGIBLES TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS KANTOR PELAYANAN TERPADU KOTA DUMAI). j. borneo adm. [Internet]. 2014 Jan. 29 [cited 2026 Aug. 14];5(1). Available from: https://jba.lan.go.id/article/view/40